How to Cut Support Backlog: 9 Tactics That Work
Practical methods to permanently reduce ticket mountains.
TL;DR: Practical methods to permanently reduce ticket mountains.
Triage cadence
- Daily sweep
- Priority buckets
Macros & templates
- 80/20 wins
Batching
- Batch similar context
Close loops
- Clear closure rules
Deflection
- KB / self-serve (optional)